lt999's Privacy Policy
Learn how your personal information is collected, used, and kept secure — with complete transparency.
Introduction & Applicability
lt999 is a trusted online betting and casino platform that provides cricket betting, live casino, slots, and various gaming services for users in Bangladesh. We take our users' privacy very seriously and are committed to ensuring the highest level of protection for their personal information.
This Privacy Policy describes what types of information lt999 collects, how that information is used, under what circumstances it may be shared with third parties, and what rights users have regarding their own data.
This policy applies to all services provided through our website, mobile application, and any digital service offered by lt999. If you use any of our services, you are automatically considered to have accepted this policy.
Information We Collect
lt999 collects various types of information for different purposes. These are described in detail below:
2.1 Registration & Account Information
When creating an account, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred language and currency preferences
2.2 Identity Verification (KYC) Information
To ensure secure transactions and prevent fraudulent activity, lt999 may carry out an identity verification process when necessary. At this stage, the following information may be requested:
- Copy of National ID (NID) or passport
- Proof of current address (e.g., utility bill or bank statement)
- Documents verifying ownership of the payment method
2.3 Financial Transaction Information
When you make a deposit or withdrawal, we record the following information:
- Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
- Transaction date, time, and amount
- Last few digits of the payment account number (the full number is never stored)
- Transaction status and reference ID
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we record the following information:
- Play history and betting records
- Win and loss statistics
- Bonus and promotion usage history
- Session duration and frequency
2.5 Technical & Device Information
The following information may be collected automatically while using our platform:
- IP address
- Browser type and version
- Operating system and device type
- Cookies and session data
- Login date and time
- Referral URL (where you came from before reaching our site)
Purpose of Using Information
lt999 uses collected information only for the following legitimate purposes:
- For account creation, verification, and management
- For processing and securing financial transactions
- For preventing fraudulent activity, money laundering, and misuse
- For providing customer support and resolving complaints
- For delivering a personalized gaming experience
- For the technical improvement and maintenance of the platform
- For operating responsible gaming programs
- For informing you about relevant promotions and offers (with your consent)
- For fulfilling legal obligations
Your personal information will not be used for any purpose beyond those stated above. If it becomes necessary to use your information for a new purpose in the future, we will inform you in advance and obtain your consent where required.
Data Storage & Security
lt999 applies industry-standard technical measures to protect your personal information. The key features of our security framework are:
- SSL Encryption: All data sent to and received from our platform is encrypted using SSL technology, preventing unauthorized access by third parties.
- Firewall Protection: Our servers are secured with advanced firewalls and intrusion detection systems.
- Access Control: Only authorized staff may access user information for specific required purposes, and this is subject to strict monitoring.
- Password Hashing: Your password is never stored directly — it is stored using a one-way cryptographic hashing method.
- Regular Security Testing: Our systems undergo regular penetration testing and security audits.
Regarding data retention, lt999 keeps information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud.
Sharing Information with Third Parties
lt999 does not under any circumstances sell or rent your personal information to third parties. However, certain information may be shared with partners in the following limited situations:
5.1 Service Provider Partners
Our payment processors (such as bKash, Nagad, Rocket, Upay, and bank transfer service providers), game software developers, and technology service providers will receive only the minimum information necessary to deliver their specific services. We have strict confidentiality agreements in place with these partners.
5.2 Legal Authorities
We may be required to provide relevant information in response to court orders, legal claims, fraud investigations, or legitimate requests from government regulatory authorities. In such cases, we will make every effort to notify you in advance wherever possible.
5.3 Business Restructuring
In the event of a future business merger or acquisition, user information may be transferred to the new entity. We will notify users in a timely manner before any such change takes place.
Cookies & Tracking Technologies
lt999 uses cookies and similar tracking technologies to improve the functionality of our platform and to personalize the user experience.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform — without these, the site will not work properly.
- Functionality Cookies: Remember your preferences, language settings, and login status.
- Analytical Cookies: Help monitor and improve the site's performance.
- Marketing Cookies: Used to display relevant ads and offers based on your preferences.
You can control or disable cookies at any time through your browser settings. Please note that disabling cookies may limit some features of the platform.
User Rights
lt999 believes you should have full control over your own information. To that end, we ensure the following rights:
7.1 Right to Access Information
You may contact us at any time to find out what information lt999 holds about you.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain certain information due to legal requirements or legitimate business reasons.
7.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you may contact us at any time to opt out.
7.5 Right to Submit a Complaint
If you have any concerns about how your information is being used, you may contact lt999's support team directly.
Protection of Minors
lt999 provides services to users aged 21 and above only. We do not intentionally collect any information from minors. We enforce this rule through an age verification process at the time of registration.
If we have reason to believe that a minor has created an account, we will immediately suspend that account and delete the stored information.
International Transfer of Data
lt999 may store data on internationally operated servers. If your information is transferred abroad, we will ensure that the country or organization receiving it maintains the standards of protection described in this policy.
For international data transfers, we ensure the security of information through contractual safeguards, encryption, and other technical measures.
Changes to This Policy
lt999 may update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you of the changes via your registered email
- Display a notification when you log in to the platform
If you continue using our platform after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. lt999's support team is available 24/7 to assist you in both Bengali and English.
Live Chat: Log in to the platform and speak with us directly via chat.
We will review your complaint as quickly as possible and aim to provide a satisfactory resolution. We are always grateful for your trust and confidence in lt999.